Help Us Help You – Choose the Right Ticket Type

To keep our support process smooth and efficient, please select the category that best fits your request when submitting a ticket. Here's a quick guide to help you decide:

General Question

Use this when:
You’re asking about how something works, need clarification on a tool or service, or want to understand a policy or process.

Examples:

• “How do I use the new timesheet system?”

• “What’s the process for ordering equipment?”

• “Can I access this software remotely?”

Something’s Broken (Tech Issue)

Use this when:
Something that should be working… isn’t. Whether it’s software, hardware, or a system you use daily, if it’s broken or acting up, this is the right category.

Examples:

• “My laptop won’t connect to Wi-Fi.”

• “I’m getting error messages in the editing software.”

• “Zoom won’t launch on my desktop.”

New Feature Request

Use this when:
You have an idea that could improve a system, workflow, or tool—or want something added that doesn’t exist yet.

Examples:

• “Can we add a shortcut to the Intranet homepage?”

• “I’d love to see integrations with X software.”

• “Is it possible to customize notifications in this app?”

Access Request/Issue

Use this when:
You need access to a tool, folder, or system—or are having trouble logging in or authenticating.

Examples:

• “I need access to the client project drive.”

• “I forgot my password for the intranet.”

• “I’m locked out of my account.”

Tip: The more details you provide in your ticket, the faster we can resolve it!

Still unsure what to choose? No worries—just pick what feels closest, and we’ll route it appropriately.